Supporting You Every Step of the Way
At Mid America, we’re committed to making your experience as smooth and stress-free as possible. Our knowledgeable and caring staff is here to support both our physicians and patients throughout every stage of care.
We’re here to help, please don’t hesitate to reach out with any questions or concerns.
Expert Clinical Team
Our team includes several certified ophthalmic assistants (COAs), trained through nationally recognized certification programs sponsored by the practice. They work closely with our physicians to ensure you receive the highest level of care.
Billing Support
Need help with insurance or billing questions? Our billing team is available Monday through Friday, 10:00 AM to 3:00 PM, to guide you through payment options and help you understand your benefits.
Reception & Scheduling
Our friendly front desk team is here to help you schedule your appointments, answer general questions, and check you in when you arrive for your visit.
Your Visit
The length of your visit will vary depending upon the reason for your appointment. New patients and many returning patients undergo a complete eye exam and often require a dilation of the pupils which requires up to two hours. Dilating drops may cause blurring of vision and sensitivity to bright lights, so it is recommended that patients bring sunglasses to wear home at the conclusion of the visit. Some patients are uncomfortable driving after dilation, and may, therefore, wish to arrange for a friend or relative to accompany them.
During your visit an assistant will take your medical history and check your vision. Always bring the spectacles you wear. A list of current medications is also helpful. A technician will perform screening tests as well as an examination to determine if a prescription for glasses or if a change of the prescription is necessary. This test is known as a refraction. The doctor will examine your eyes, discuss the results and determine if any treatment is required.
If you are unable to keep your appointment for any reason, please notify us as soon as possible.
New Patients
New patients should plan on arriving 15 minutes prior to their scheduled appointment. A list of all medications and dosages as well as medical insurance cards and a photo ID should be on hand at the time of your first visit. This provides time to fill out our patient information form and for us to gather your insurance information.
If your insurance carrier requires a referral from your primary care physician, please make sure that it has been obtained before the visit and that you bring it with you to the office. As a patient, you will be responsible at the time of visit for all copays and refraction charges. When calling or making an appointment by phone, please have your insurance cards handy.
New patients can save time by downloading and filling out the New Patient Information Form and bringing it to your first appointment. To Download the new patient information form click here.